Emoji are now a part of our everyday lives but how and when they are used in communication, both in the workplace and elsewhere, requires care. Just like words themselves, some emoji have connotations and hidden or rapidly changing meanings which have nothing to do with their physical appearance. This makes using them in any type of communication perilous, with the potential to cause offence, misunderstandings or to even land you in court on the receiving end of a prosecution.
There is tendency for stakeholders to see the need for creativity in internal communications through the lens of content development. However, the broad remit of the internal communicator demands diversity in the creative approach far beyond this single area of responsibility.