Throughout the coronavirus pandemic internal communicators have been adding our experiences of what it is like to practice during a significant historical event to the vast digital record of our times on social media and the internet. What will this historical archive we are creating say about what we did and what our purpose was during these difficult days, who will feature in it, and will it be a past imperfect?
It’s been the week from hell for internal communicators. However, the impacts of the coronavirus crisis have a silver lining for our profession. We should act to seize the opportunity which has been presented by the outbreak and not let it slip through our (washed) hands
Emoji are now a part of our everyday lives but how and when they are used in communication, both in the workplace and elsewhere, requires care. Just like words themselves, some emoji have connotations and hidden or rapidly changing meanings which have nothing to do with their physical appearance. This makes using them in any type of communication perilous, with the potential to cause offence, misunderstandings or to even land you in court on the receiving end of a prosecution.
Internal communicators are often on the receiving end of a litany of unintentional disrespect which seems to know no bounds. It would be unthinkable to ask a colleague in accounting to ‘Just finance this up’ or a lawyer to ‘Just legal this up’ or a HR practitioner to ‘Just people this up’. So, why is it acceptable to ask an internal communications professional to ‘Just comms this up’?
Why is everyone who works in internal communications so busy? Productive reflection is a skill which all internal communicators could usefully learn to help them create better organisational outcomes.
As internal communicators we are often asked or instructed to do communications which have no clear objective or a demonstrable return on the investment of our time. We should never be doing 'owt for nowt'.