After being preoccupied for the last few weeks with coronavirus related crisis communications, social distancing and whole workforces suddenly home working, when is the right time for internal communicators to resume normal service by restarting business as usual communications, and what should they be considering when they do?
As internal communicators what stops us shutting down channels which don’t work anymore? I think there are three main barriers which we must overcome to be more comfortable with switching off a dying channel’s life support and pulling the plug on it once and for all.
Are your internal communications more like the howl of a cat’s choir than the harmonies of a symphony? Are employees saying they are overloaded with irrelevant information and your data telling you that hardly anyone is receiving or acting on the important messages? If so, it’s time to ‘Be more Beethoven’ and implement a channel strategy to create an internal communications symphony.
Why does a conversation with stakeholders about communication usually start with tactics, and not the business and communication objectives which need to be achieved? I think it’s because of a few fundamental but simple misunderstandings. Here are three of them.
Which generation are you from.....Boomers, X, Y or Z? Does the generation you were born into shape your preferences for how you like to receive and consume information, how you perceive leaders and how loyal you are to your employer?